Mobile banking app
The whole bank, in about four megabytes
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Overview
Online banking does everything a branch can do short of handing you cash: payments, beneficiaries, statements, limits, card controls, new products and disputes.
Sign in with your username, account number or email address — whichever you remember — then confirm with your password and a one-time passcode.
Why HBI
Every channel does the same job
Whichever way you reach us, you see the same balance and can do the same things. The app, online banking, the ATM network and the branch are four doors into one account.
We build for ordinary conditions: older phones, slow connections and people in a hurry. If something is quicker in the app than at a counter, we will tell you.
What you get
Everything that is included
The full list, not the highlights. If something is not here, it is not included.
Features
- Bill pay, ACH and wire transfers, with payees verified before first payment
- Statements and tax forms as PDF or CSV for the past seven years
- Card freeze, replacement and per-channel limit controls
- Stop payments and transaction disputes, with tracking
- Apply for overdrafts, loans and new accounts without a branch visit
- Download reconciliation files for QuickBooks, Xero and NetSuite
What you need to qualify
- Any HBI personal or business account
- A registered mobile number for one-time passcodes
- An email address for notifications and statements
- Business profiles require a signed resolution listing authorized users
Not sure you qualify?Speak to a banker before applying. A conversation costs nothing and does not touch your credit report.
How it works
Three steps, start to finish
What happens, in what order, and roughly how long each part takes.
Enroll
Enroll online with your account number and Social Security number. Verification takes a minute.
Choose a username
Set a username and password. You can sign in afterwards with any of your username, account number or email.
Confirm your device
Approve the device once with a one-time passcode. Trusted devices skip this next time.
Good to know
How we look after you
Three commitments that apply to every ways to bank product, this one included.
We never ask for your PIN
No one from HBI will ask for your password or one-time passcode by phone, email or message. Anyone who does is not us.
Changes apply immediately
Card freezes, limits and payee changes take effect the moment you confirm them, on every channel at once.
Help at any hour
The fraud and lost-card lines are answered at any hour, every day. Everything else has a published opening time and a call-back option.
Questions
Questions clients actually ask
If yours is not here, a banker will answer it directly.
Your username, your account number or your registered email address — all three work. Then your password and, on a new device, a one-time passcode.
Use the reset link on the sign-in screen. You will need your account number and access to your registered mobile number. No branch visit is required.
Instant payments run 24 hours a day. ACH payments submitted before 4 p.m. Eastern on a business day are sent the same day, and wires before 5 p.m.
On a business profile, yes — with view-only, entry or approval rights. Never share your own credentials; create them a user instead.
Related
You may also want
Products clients commonly hold alongside this one.
Security center
How we protect you, and how to spot an approach that is not us.
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Digital wallet & tap to pay
Your card on your phone, with the number hidden from the merchant
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Ways to bank
Ready to take this further?
Apply online in about ten minutes, or ask a banker to call you at a time that suits.